Accessibility at Uber
Uber App Accessibility Certification
The Uber Rider and Uber Eats apps are monitored and tested regularly by internal resources and by AudioEye, Inc., a 3rd-Party provider of Accessibility testing and monitoring. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Standards.
AudioEye certifies that the Uber Rider and Uber Eats apps are enhanced and optimized to meet the informative guidance provided by the WCAG 2.0 Level AA Success Criteria. This ongoing process includes regular releases that improve access and usability for app users. Uber app designers and developers are actively making progress in pursuit of conforming with WCAG 2.0 principles, guidelines, and success criteria.
Have a usability issue? Please provide your feedback to help.uber.com.
Ongoing Conformance Notification
Some sections of these apps are still undergoing accessibility testing and optimization, and may not fully conform with WCAG Level AA Standards at times. If you encounter issues when accessing our app, please provide your feedback at help.uber.com.